Returns
Refund & Exchange Policy
Manela, 23 Cellini, San Antonio, TX 78258. Phone (210) 646-4724. Email hello@shopmanela.com.
Return & Exchange Window
30 calendar days from delivery. Manela accepts both defective and non-defective products, and accepts exchanges. Email hello@shopmanela.com with your order number to start a return or a size exchange.
Product Condition
New only. Footwear must be unworn outdoors, tried on indoors on a clean surface, with clean soles and zero wear. Hats must come back undamaged in the original rigid box. Exotic leather must still have its Security Tag attached and unaltered.
Return Method & Label Responsibility
By mail. We email a downloadable return label. The 1st size exchange is 100% free. Direct refunds without the $6.00 Package Protection Program deduct the return label fee as customer responsibility. Store credit does not deduct a label fee. Original shipping charges and the Package Protection Program fee are not refundable once the order has shipped.
Restocking Fees & Refund Processing Time
$0.00 restocking fee (No cost). Refund processing takes up to 15 business days after the return reaches us.
Package Protection ($6.00)
The Package Protection Program is an optional service plan at checkout for $6.00. Manela operates it. It is not an insurance contract. It covers a carrier-confirmed loss, or severe damage in transit, when you email photographs to hello@shopmanela.com within 7 days after the carrier's delivery scan. The remedy is a replacement sent at no charge.
It does not cover an address the buyer entered incorrectly, a package the carrier left with a person, or a theft after delivery that was not reported as set out above. The $6.00 Package Protection Program fee is not refundable once the order has shipped. The full clause is in the Terms of Service.
Shipping times are in the Shipping Policy.